New NHR@KIT Support Portal

NHR Support Portal: Migration to new platform 
New NHR@KIT Support Portal Zammad

On February 19th, 2025, the new NHR support portal will be set in production at https://nhr-helpdesk.scc.kit.edu. The old NHR support portal is deactivated.

AFFECTED
Support portal for NHR@KIT
NHR support portal (old) - https://support.nhr.kit.edu (xGUS)
NHR support portal (new) - https://nhr-helpdesk.scc.kit.edu (Zammad)

IMPACT DURING implementation
The old and new support portals will not be available during the migration work.
Tickets can neither be processed nor posted.

IMPACT AFTER implementation
The old support portal based on xGUS will only be available via database dump. The old NHR support portal https://support.nhr.kit.edu (xGUS) will be decomissioned.
From this point on, new requests and transferred tickets can only be entered and processed via the new NHR helpdesk system https://nhr-helpdesk.scc.kit.edu.